Payment and shipping

Payments

What payment methods do you accept?
We accept payment by MasterCard, Visa, American Express.
All prices displayed on our web-site are in US dollars and include applicable sales taxes in Japan.
All payments are processed in US dollars.

Are my credit card details saved for next time?
No. We have no access to your bank details and we do not store your credit card details.


Shipping

How long will it take before I receive my order?
Delivery normally occurs within 10-28 working days from dispatch. We dispatch all orders between 1 - 3 days, and where possible on the same day. We will always aim to provide a specific date range of the expected delivery window. From time to time the delivery of specific items may exceed our usual 10-28 working day delivery window. Delivery times also vary depending on the products you’ve ordered and your delivery address. We will aim to always make your shipment trackable and keep the tracking stats clear to you.

Can you arrange for express shipment?
Yes! If you require express shipment, please contact us and we will arrange it for you. On the same day you send your request, we will send you a separate invoice for express shipping fees and your parcel will be dispatched once the payment is made. We will notify estimated delivery times in the express shipping invoice. From our experience, it will usually takes about 7 days. However, United Stated is very large and some rural area may takes more than 7 days even with express shipment.

Can I track my package ?
Yes! Since tracking is a very important for international shipping, we only use the shipping method that can track your package.