Returns and Exchanges

Returns

How do I return an item?
We're here to help, so if you received a defective items or a wrong items please return to us within 10 days of the item delivery date. Once we receive your returned item, we'll give you a store credit or refund of the purchase price (less the delivery charge we pay to deliver the product), whichever you prefer.
To help us process your return as quickly as possible please follow the following 3 step process:

  1. Please contact us via info@unilance.co.jp to let us know to expect your return (include your name, your order number and whether you'd prefer a refund or store credit) or create a return request from order detail page.
    https://wadaidoko.com/orders/
  2. Please label the parcel you send back to us as per below:
    Unilance Inc.
    ATTN: Returns Processing (Your Name, Your Order No.)
    #202 1-1-10 Kotobuki,
    Taitoku, Tokyo Japan 111-0042

  3. Returned items must be unused, in the condition you received them, and in the original packaging. You will be responsible for return shipping costs. Your refund will be processed and applied to your credit card or original method of payment as soon as possible after receiving the returned items. Depending on your credit card company, it may take up to an additional 10 business days after your credit is applied by Toy Fiesta for it to be available as credit and for it appear on your credit card account statement. Alternatively, you may wish to choose “Store Credit” instead of a refund. Store credit may be used for future purchases via the web-site. Where store credit is chosen, we will send you an email as confirmation of the store credit having been applied to your account.The credit will appear in your account, which is accessible by signing in to the web-site and accessing the My Account section.

If an item is faulty, you may return it at any time. Please let us know straight away if something in your order is faulty. If we could trouble you to send a photograph of the faulty items/s to info@unilance.co.jp along with your name, your order number and whether you'd prefer a refund or store credit it will help us process your refund or store credit as soon as possible.


Damages

My item is damaged, what do I do?
We're so sorry to hear that, it is as disappointing for us too! Please let us know in 48 hours if something in your order is damaged. If we could trouble you to send a photograph of the damage to info@unilance.co.jp along with your name, your order number and whether you'd prefer a refund or store credit, it will help us process your refund or store credit as soon as possible.